Privacy Policy

Last updated: 6/20/2025

This Privacy Policy describes how DuneAWK collects, uses, stores, and protects your personal information. We are committed to protecting your privacy and comply with GDPR (General Data Protection Regulation) and other applicable data protection laws.

1. Information We Collect

1.1 Information You Provide

• Registration Data: Email, password (encrypted), username
• Profile Data: Optional player profile information
• Guild Content: Guild names, descriptions, posts, objectives
• Communications: Messages sent through the platform
• Support: Information provided when contacting us

1.2 Information Collected Automatically

• Usage Data: Pages visited, session time, actions performed
• Technical Data: IP address, browser type, operating system
• Cookies: Unique identifiers to improve experience
• Security Logs: Login attempts, suspicious activities

2. How We Use Your Information

We use your information to:

• Service Operation: Provide guild management functionalities
• Authentication: Verify your identity and keep your account secure
• Communication: Send important notifications and updates
• Improvement: Analyze usage to improve our services
• Security: Detect and prevent fraud, abuse, and malicious activities
• Support: Respond to your requests and resolve problems
• Compliance: Fulfill legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

• Consent: For marketing communications (opt-in)
• Contract Performance: To provide DuneAWK services
• Legitimate Interest: For security, fraud prevention, and improvements
• Legal Obligation: To comply with applicable laws

4. Information Sharing

WE DO NOT sell, rent, or commercialize your personal information. We may share information only in the following situations:

• Other Users: Guild information is visible to guild members
• Service Providers: Vendors who help us operate the platform (hosting, analytics)
• Legal Obligations: When required by law or court order
• Rights Protection: To protect our rights, property, or security
• Business Transfer: In case of merger, acquisition, or asset sale

5. Data Security

We implement technical and organizational measures to protect your information:

• Encryption: Sensitive data is encrypted in transit and at rest
• Access Control: Access limited only to authorized personnel
• Monitoring: Intrusion detection systems and suspicious activity monitoring
• Secure Backups: Regular backups with encryption
• Updates: Systems always updated with security patches
• Training: Staff trained in security practices

6. Data Retention

We keep your information for the time necessary to:

• Active Accounts: While your account is active
• Inactive Accounts: Up to 2 years after last activity
• Security Data: Security logs for up to 1 year
• Legal Obligations: As required by law
• Dispute Resolution: Until complete resolution

7. Your Rights (GDPR)

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct incorrect or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in structured format
• Objection: Object to the processing of your data
• Restriction: Request limitation of processing
• Withdrawal: Withdraw consent at any time

8. Cookies and Similar Technologies

We use cookies for:

• Essential: Basic platform functionality
• Authentication: Keep you logged in
• Preferences: Remember your settings
• Analytics: Understand how you use our service
• Security: Detect suspicious activities

You can manage cookies through your browser settings. See our Cookie Policy for more details.

9. International Transfers

Your data may be processed on servers located outside your country. When this occurs, we ensure adequate protections through:

• Approved standard contractual clauses
• Adequacy certifications
• Data protection authority adequacy decisions
• Appropriate technical and organizational measures

10. Minors

DuneAWK is intended for users 13 years or older. If you are between 13 and 18 years old, you need parental or guardian consent. We do not intentionally collect data from children under 13. If we discover that we have collected such data, we will delete it immediately.

11. Changes to This Policy

We may update this policy periodically. Significant changes will be notified by email or through the platform with 30 days' advance notice. The date of the last update will always be indicated at the top of this page.

12. Data Protection Officer (DPO)

Our Data Protection Officer is available to clarify questions about this policy and your rights:

• Email: dpo@duneawk.com
• Phone: +1 (555) 123-4567

13. Contact and Exercise of Rights

To exercise your rights or clarify privacy questions:

• Email: privacy@duneawk.com
• Support: support@duneawk.com
• Website: https://duneawk.com/privacy
• Response Time: Up to 15 business days

14. Data Protection Authorities

You have the right to file complaints with competent authorities:

• United States: Federal Trade Commission (FTC)
• Europe: Your country's data protection authority